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General Queries
How long does my engagement ring take to build and deliver?
It usually takes up to 3 weeks to build your ring, straight from checking your diamond’s availability to delivering the ring at your doorstep.
How can I get my ring resized?
Get in touch with us on customer@alza-jewels.ae Our team will reach out to you.
Can I get a customised wedding ring that matches my engagement ring?
yes, we offer free consultation,there together, we will determine precisely the ring style that accompanies your engagement ring.
Book free consultation here.
Diamond Engagement Ring
Can all rings be made in natural or lab-grown diamonds?
Yes, all the rings can either be made natural or Lab-grown as per the client’s request.
Where do we ship our jewellery?
We ship our products all over the world, with no shipping charges on it.
Orders
Below are some of are common questions about orders
How do I place an order on ALZA Jewels?
Simply browse our collections, select your desired jewelry or diamond, and add it to your cart. Once you proceed to checkout, follow the secure payment steps and confirm your shipping details. You will receive an email confirmation right after placing your order.
How do I know if my order is confirmed?
After completing checkout, you will automatically receive an order confirmation email with your order number and details. If you do not receive it within 10 minutes, please check your spam folder or contact us at customer@alza-jewels.ae
Can I change my shipping address after my order is placed?
yes, address changes are possible only if the order has not yet been processed or shipped. Please contact us at customer@alza-jewels.ae as soon as possible, and our team will do their best to assist you.
Natural Diamond Jewellery
Are Natural diamonds real?
Indeed! Naturally occurring diamonds or diamonds that are mined.
Are lab-grown diamonds certified?
Yes, lab grown diamonds are certified just like natural mined diamonds. Certification ensures that the diamond meets certain standards of quality, authenticity, authenticity and characteristics. We exclusively offer diamonds certified by GIA & IGI.
Are lab grown diamonds ethical?
As they are produced under intense pressure using cutting-edge technology, lab-grown diamonds are a more ethical and sustainable alternative to conventional diamond mining techniques.
Can we insure lab-diamond jewellery?
Yes, both natural and lab-diamond jewellery can be insured.
Lab Diamond Jewellery
Are lab grown diamonds real?
Indeed! Lab-grown diamonds are the same as naturally occurring diamonds or diamonds that are mined. They are also referred to as ethical lab-grown diamonds. They are a very well-liked option and provide the same degree of elegance.
Are lab-grown diamonds certified?
Yes, lab grown diamonds are certified just like natural mined diamonds. Certification ensures that the diamond meets certain standards of quality, authenticity, authenticity and characteristics. We exclusively offer diamonds certified by GIA & IGI.
Are lab grown diamonds ethical?
As they are produced under intense pressure using cutting-edge technology, lab-grown diamonds are a more ethical and sustainable alternative to conventional diamond mining techniques.
Can we insure lab-diamond jewellery?
Yes, both natural and lab-diamond jewellery can be insured.
Gemstones Jewellery
Are lab grown diamonds real?
Indeed! Lab-grown diamonds are the same as naturally occurring diamonds or diamonds that are mined. They are also referred to as ethical lab-grown diamonds. They are a very well-liked option and provide the same degree of elegance.
Are lab-grown diamonds certified?
Yes, lab grown diamonds are certified just like natural mined diamonds. Certification ensures that the diamond meets certain standards of quality, authenticity, authenticity and characteristics. We exclusively offer diamonds certified by GIA & IGI.
Are lab grown diamonds ethical?
As they are produced under intense pressure using cutting-edge technology, lab-grown diamonds are a more ethical and sustainable alternative to conventional diamond mining techniques.
Can we insure lab-diamond jewellery?
Yes, both natural and lab-diamond jewellery can be insured.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship worldwide with fully insured delivery through trusted couriers
When will my order be shipped?
We usually estimate 2–3 weeks for shipping to allow time for processing and quality checks. However, many orders are ready sooner and may ship within 1 week. Please note that any delays caused by your local customs authorities are beyond our control and not the responsibility of ALZA Jewels.
What is your return policy?
Jewelry cannot be returned or refunded unless a manufacturing defect is found.
